// Frequently Asked Questions

Frequently Asked Questions

Q: When do you post payments received?
A: All payments are posted on the day received. There are NO EXCEPTIONS to this rule. No payments are ever held for another business day.

Q: What do I need to know about paying your bill through my bank account?
A: Bank checks are printed checks that are physically mailed to our office. While your bank may deduct the funds from your checking account when the check is mailed, the check isn’t posted until received in our office. The “expected delivery date” provided by the bank is not a guarantee. The check isn’t posted to your account until received.

Q: When is my bill due?
A: Bills are always due on the last day of each month.

Q: When do late charges apply to past due accounts?
A: Late charges are applied on the morning of the first business day of the month. All payments in the dropbox are processed PRIOR to applying late charges.

Q: How can I pay my bill?
A: You can pay your bill on our website through Pay-N-Seconds, over the phone by dialing 844-472-6033, in our office or automatic clearing house (ACH).

Q: What is Automatic Clearing House (ACH)?
A: ACH is an automatic payment program we offer through our office. Belforest Water System process all ACH payments on the last business day of each month. This program is for our customer at no additional charge. You will need to fill out an ACH form found under our Forms and supply a voided check with the form.

Q: Do you offer paperless billing?
A: Yes, we do offer paperless billing. You can sign up by calling our office, 251-626-5554 or sign up with your payment coupon on your current bill.

Q: Why is my bill high?
A: Are you watering your grass or filling a pool? If not, click HERE for “Why is my bill high?”.

Q: Can I monitor my own usage?
A: Yes! You can monitor from your computer and/or your smart device. Click HERE for “Monitor Water Usage”.

Q: What are your hours of operations?
A: Monday through Friday, 8:00 a.m. – 4:30 a.m. Our holiday schedule can be found HERE.

Q: How often does the Board of Directors meet?
A: Once a month on the fourth Monday. Sometimes that day changes due to the Holiday schedule. You can find our Board of Director’s meeting schedule HERE.

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